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Customer Service Representative (CSR)

Triton Distribution Systems is revolutionizing the travel industry with a series of enterprise-level software products that deliver an unprecedented array of air, cruise, tour and entertainment options to travel agencies and tour companies worldwide. Our global partnerships enable us to offer unmatched access to the Chinese market as well as the hard-to-find local travel vendors in all parts of the world. Triton has recently become a publicly traded company. We are a fast-paced, Sausalito based company focused on groundbreaking work and building a work environment that supports our employees.

We have an immediate opening for a Customer Service Representative in our operations group.

This is an amazing opportunity for anyone knowledgeable in the travel industry.

Job Description:

The CSR position interfaces with different types of customers. The CSR position supports the US, Canada & Mexico regions with local Customer Care calls. In other words, the CSR in the US will provide both Tier One and Tier Two Support Calls.The US CSR will provide Tier Two Support Calls for World-Wide Customer Care Call Centers as calls are escalated accordingly.

Key responsibilities include, but are not limited to the following:

  • Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.

  • Gathers information from the caller to identify customerís needs and determine appropriate action.

  • Communicates appropriate options for resolution.

  • Investigates and attempts to resolve complaints.

  • Investigates and resolves problems escalated through First Tier Support Staff.

  • Uses a PC to research, track and resolve inquiries (logging customer calls).

  • Escalates more complex issues to Supervisor/Manager, as needed.

Requirements:

An applicant must have corporate travel experience, preferably call center related and/or knowledge of the travel industry reservation process. Additionally, knowledge of a GDS (Apollo, Galileo, Worldspan, or Sabre). Excellent communication skills, and an ability to react quickly and handle several tasks at once.

Must have high school diploma or equivalent.

Must be open to working shifts as needed ---- 24/7 operation.

Triton offers competitive salary and benefits to its employees. Come join us at this exciting time!

How to Apply: Email your resume and cover letter to

Request More Info:

1.415. 339.4600

 

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